[ Furniture Retailer · AR ]
32%
return reduction · 22% conversion lift
UK furniture retailer — AR product visualisation reduces returns by 32% and improves conversion by 22%.
A UK online furniture retailer was experiencing a 28% product return rate — well above the 15% category average — primarily driven by the "not as expected" reason that accounts for the majority of furniture returns when customers cannot accurately visualise scale and fit before purchasing. The retailer implemented AR product visualisation (WebXR, no app install required) for their 200 highest-return-rate products. Our AR development: WebXR product placement AR for 200 SKUs (photorealistic 3D models built from product photography and specifications, placed in the customer's room through their smartphone camera), QR code activation on product pages, and Shopify integration that maintained the AR product as a page element.
